Terms & Conditions

Realsolid Media — Terms & Conditions (Sept 3, 2025)

1. Parties & application These Terms & Conditions (“Terms”) apply to all services supplied by Realsolid Media (trading as Realsolid Media) to the client named in any quotation, order or contract. By placing an order you accept these Terms.
2. Quotation and acceptance All quotations are valid for 14 days unless stated otherwise. A contract is formed when Realsolid Media issues an order confirmation or accepts a signed purchase order/email confirmation.
3. Deposit and payment a. Unless otherwise agreed in writing, a non-refundable deposit of 50% of the total fee is payable on acceptance of the quotation and at least 14 days prior to the agreed commencement date. The balance is due on delivery of the final deliverables, or within 21 days of invoice, whichever is sooner. b. For invoices > £1,000 the client must pay within 21 days of invoice unless a different term is agreed in writing. For invoices under £1,000 Realsolid Media may require payment on completion/delivery. c. Payment methods: bank transfer, card, cheque (cheques payable to “Realsolid Media”) or other methods agreed in writing.
4. Late payment If payment is not received by the due date, Realsolid Media reserves the right to charge interest and compensation in accordance with the Late Payment of Commercial Debts legislation (statutory interest = 8% + Bank of England base rate, unless contract specifies otherwise) and to suspend delivery of files or services. (See gov.uk guidance on charging interest.) (GOV.UK)
5. Project scope, changes & approvals a. The client must provide clear brief and all required materials prior to commencement. Minor revisions (as defined in the quotation) are included; major changes or additional services requested after commencement will be charged at agreed rates and require written agreement (change order). b. Reels, drafts or proofs will be submitted for client approval. Realsolid Media will not publish or release final materials until the client confirms approval in writing (email is acceptable).
6. Cancellation & termination a. The client may terminate the contract by written notice. The client remains liable for work already carried out and costs incurred up to the date of termination. Deposits are non-refundable unless otherwise agreed. b. If Realsolid Media cancels (force majeure or other just cause), Realsolid Media will refund any unused monies, less reasonable expenses incurred.
7. Intellectual property & licences a. Realsolid Media retains copyright in all raw footage, project files and underlying materials until full payment of fees. On final payment, unless otherwise agreed in writing, Realsolid Media grants the client a licence to use the final deliverables for the purposes set out in the contract (the “Permitted Uses”). b. If the client requires full assignment of copyright, this must be agreed in writing and may incur an additional fee. c. The client must obtain and provide all necessary third-party licences and clearances (music, stock assets, model/property releases). Realsolid Media may charge for obtaining licences if the contract requires it.
8. Releases & permissions The client is responsible for obtaining permissions and releases (including locations, talent, trademarks) before production. Realsolid Media may request copies of signed releases; failure to produce them may result in delayed delivery and additional charges.
9. Fees, expenses & disbursements Realsolid Media’s fees exclude expenses such as travel, accommodation, subsistence, courier/post, equipment hire, location fees, and third-party licences. These are invoiced to the client as project disbursements.
10. Delivery & storage Delivery dates are estimates and subject to client approvals and timely receipt of materials. Realsolid Media will retain final delivered files for a reasonable period (see Privacy & Retention below). Long-term storage of raw footage can be arranged for a fee.
11. Warranties & limitation of liability a. Realsolid Media warrants that services will be performed with reasonable skill and care. b. Except as required by law, Realsolid Media excludes all other warranties. c. Realsolid Media’s liability for direct losses is limited to the total fees paid for the project. Realsolid Media is not liable for indirect, special or consequential losses, loss of profit, or loss of data. Nothing in these Terms excludes liability for death or personal injury caused by negligence or other liability that cannot be excluded by law.
12. Confidentiality Each party will keep the other’s confidential information secret and will not disclose it except to those who need to know for performance of the contract, or as required by law.
13. Force majeure Realsolid Media is not liable for failure or delay caused by circumstances beyond its reasonable control (including but not limited to acts of God, strikes, pandemics, government actions). During such events the client may elect to defer or terminate; in the latter case the client pays for work done.
14. Insurance & health & safety Realsolid Media maintains appropriate insurance for its operations. The client must advise of any site-specific health & safety requirements.
15. Subcontracting Realsolid Media may subcontract parts of a project provided it remains responsible for the subcontractor’s work.
16. Complaints & claims Any claim regarding defective goods/services must be made in writing within 7 days of delivery/receipt. Realsolid Media will acknowledge a written complaint within 14 days and respond more fully within 28 days.
17. Data protection Processing of personal data will be in accordance with Realsolid Media’s Privacy Policy and applicable UK data protection law (UK GDPR, Data Protection Act 2018 and related guidance). See the Privacy Policy on our website for details. (See ICO guidance.) (ICO)

18. Governing law & jurisdiction These Terms are governed by the laws of England & Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts (unless otherwise agreed).